Front Desk Supervisor

Responsibilities

• Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards
• Train, schedule, and support front desk staff; monitor performance and assist with onboarding
• Handle guest concerns and resolve issues promptly and professionally
• Review room inventory, guest accounts, and reports for accuracy
• Maintain lobby, front desk, and public areas for cleanliness and presentation
• Manage supplies, key control, and ensure secure cash-handling procedures
• Collaborate with other departments to ensure smooth operations
• Communicate effectively with the General Manager and assist with projects as assigned

Requirements

• Be able to manage time effectively, complete required tasks on time
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Qualifications

• High School diploma or equivalent required
• Stable work history required

Benefits

• Great benefits package, including 401K
• Promotional opportunities with a growing company
• Paid Training!
• Health Insurance

Pay

Not specified

Schedule

Not specified

Skills

Not specified

Company Information

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

We are currently searching for a Front Desk Supervisor for the Rochester Airport Marriott

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including 401K
• Promotional opportunities with a growing company
• Paid Training!
• Health Insurance

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.