Supervisor

About the Organization

Five Keys is a nonprofit organization that operates an extensive network of programs across California, with a presence in 14 counties and over 120 locations. The organization focuses on empowering individuals and families to overcome poverty and inequity through initiatives such as public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.

At Five Keys, the overarching objective is to uplift individuals and families by providing essential resources, including education, housing, employment, and the tools to sustain progress. The organization is committed to building an inclusive culture that values collaboration, compassion, and a trauma-informed approach.

Core Competencies

• Effective communication and collaboration skills
• Strong problem-solving abilities
• Dynamic learning mindset
• High level of cultural and social awareness
• Ability to work well under pressure and maintain appropriate boundaries
• High degree of emotional intelligence

About the Role

The Supervisor position reports to the Program Manager and is accountable for the field supervision of the Downtown Street Clean Team and all deliverables listed on the city contract for that program. Responsibilities include supervising crews, driving a truck with mounted equipment, overseeing equipment maintenance, and ensuring crew safety. This role requires maintaining a positive attitude while supporting a diverse group of people.

Responsibilities

• Drives truck with mounted water pressure and other equipment to locations throughout the city
• Organizes staff and equipment to maximize efficiency at job sites
• Assigns workers to crews and crews to specific projects
• Maintains a clean driving record and insurance coverage to be accepted under the organization’s policy
• Provides daily pre-job technical and safety instructions to team members
• Maintains continuous availability by cell phone during work hours for technical instructions and emergencies
• Conducts and documents daily staging safety meetings, including preparation for hazards specific to work locations
• Ensures all crew members report to work dressed appropriately for workplace conditions
• Enforces organization’s safety protocols, including dress code and PPE usage
• Ensures crew members remain hydrated and take required breaks for legal compliance and safety
• Uses strong interpersonal skills to work with team members and give instructions
• Facilitates team training and provides safety instructions before deployment
• Manages administrative duties assigned by the Program Manager
• Inspects work areas and provides technical instructions to crew members
• Responds to citizen requests and complaints as needed
• Works with the Program Manager to identify areas of interest and work assignments
• Informs Program Manager of equipment issues and schedules routine maintenance
• Assists with new processes, program improvement, and training for the Downtown Street Clean Team
• Performs other program-related tasks and duties as needed or requested

Requirements

• Ability to effectively communicate verbally and in writing
• Able to safely drive a truck with mounted equipment
• Able to work outdoors in all weather conditions (hot, cold, light rain)
• Able to work effectively with team members from diverse backgrounds
• Strong interpersonal skills and professionalism with co-workers, leadership, and community members
• Ability to work independently and follow directions
• Task and goal-oriented with strong problem-solving skills
• Ability to meet deadlines and adapt to changes
• Previous experience in program management, preferably in urban cleanliness or community development
• Lived experience (previously incarcerated or homeless) is a plus
• Experience working with vulnerable populations and implementing workforce development programs is desirable

Physical Requirements

• Must be fully vaccinated against COVID-19 or adhere to weekly testing and safety measures (exemptions available for medical or religious reasons)
• Must wear provided PPE and adhere to all safety guidelines
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk, or using a computer
• Lifting items up to 25 lbs., reaching, bending, carrying, and stooping

Work Environment

• Moderate to high noise levels, including noise from tools and machinery
• Work environment varies from site to site
• Some personal safety risk working in underserved communities
• Outdoor conditions with weather variations (cold, rain, hail, and heat up to 100+ degrees)
• Operation of a truck with pressure washers mounted

Benefits

• Very low monthly costs for medical insurance
• Dental, vision, and life insurance premiums paid by Five Keys
• Pre-tax flexible spending accounts and retirement account (403b)
• Generous time off
• Annual reimbursement up to $100 for gym membership, smoking cessation, and weight loss programs
• Annual reimbursement up to $50 for athletic event participation and annual massage (after 6 months of employment)
• Free access to wellness-related apps, Employee Assistance Program, and a comprehensive mental health care platform for employees and dependents

Growth Opportunities

Five Keys is committed to providing ongoing professional development opportunities, including conferences, staff development training, and coaching plans. These opportunities allow employees to grow into new positions within and across programs (e.g., schools, housing, and other initiatives).