Welcome Center Customer Service Specialist

About the role

The Welcome Center Customer Service Specialist plays a vital role at YMCA of the Pines. This full-time position provides administrative support and reports directly to the Executive Assistant to the CEO.

Responsibilities

• Greet and respond to customer requests
• Support all administrative functions at the Welcome Center
• Answer phone, promptly respond to email inquiries and/or customer’s requests for information
• Ensure customers are greeted promptly and professionally
• Gain in-depth knowledge of all YMCA of the Pines programs
• Provide administrative support organization wide
• Process memberships, aid in the resolution of membership and customer complaints/concerns
• Manage and support all forms of correspondence
• Prepare, coordinate and execute organizational materials and mail projects in a timely, organized manner
• Conduct research, data entry, filing, website updates, marketing and social media, and various other office tasks and projects as they arise
• Ensure the Welcome Center front office environment is customer friendly, clean, neat and presentable at all times
• Work a flexible schedule including but not limited to nights and weekends, and events
• May be required to work in excess of the scheduled hours
• Must be able to lift up to 30 pounds
• Ability to stand or sit while maintaining alertness for several hours at a time
• Position may require bending, leaning, kneeling, and walking
• Ability to speak concisely and effectively communicate

Requirements

• Excellent customer service skills
• Good communication
• Proficient knowledge of computers
• Able to learn various software programs
• Strong interpersonal, organizational, and technical skills
• The ability to adapt in a fast-paced, team-oriented environment
• Demonstrate the YMCA’s core values of caring, honesty, respect, responsibility, courage, and inclusion

Qualifications

• Prior office experience preferred
• Full availability during summer months to support the organization's busy season

Skills

• Strong computer skills required. Microsoft Office skills required, particularly Word and Excel. Canva, and PowerPoint skills strongly preferred or willingness to learn

Benefits

• YMCA Membership Discounted Programs
• 12% Employer Retirement Contribution
• Paid Sick Time

Pay

USD $16.00 - USD $17.00 /Hr.

Schedule

Flexible schedule including but not limited to nights and weekends, and events