Welcome Center Specialist

About the role

The position of Welcome Center Specialist is for the purpose of welcoming families, students, and community members to the Bellevue School Community. Commitment To Equity The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community.

Responsibilities

• Welcomes families and students by serving as the initial contact for district services, including enrollment, special education, language acquisition services, transportation, family and student resources, and technology support.
• Creates a sense of belonging for families, students, and staff within the Welcome Center.
• Affords assistance with the registration process and responds to the needs of families and students.
• Collaborates with other departments and employees within the District.
• Acts as a bridge between families and district departments, ensuring effective communication and timely and effective resolution of any concerns.
• Serves as a member of the Welcome Center team for the District.
• Performs other job-related duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience in customer service, community outreach, or related field.
• Associate’s degree or equivalent.
• Previous experience in an educational setting or our school district.

Qualifications

• Knowledge of customer services principles.
• Knowledge of state and federal laws and regulations relating to enrollment policies and procedures.
• Knowledge of state and federal laws and regulations relating to student privacy.
• Demonstrates understanding of the Bellevue communities.
• Knowledge of District schools and departments for dissemination to families, students, and the community.
• Knowledge of District techniques and principles relating to the processing and handling of confidential information.
• Knowledge of word processing and spreadsheet software applications.
• Ability to navigate work in a busy, public-facing environment, in-person, and through technology, including high volumes of written/electronic communication.
• Strong interpersonal skills, including ability to collaborate with others.
• Ability to communicate (oral and written) technical information to non-technical audiences.
• Ability to analyze and evaluate data to determine compliance with enrollment requirements.
• Ability to solve problems and principles in order to resolve conflict.
• The ability to meet externally imposed and inflexible deadlines.
• The ability to maintain confidentiality.
• The ability to keep accurate records and prepare reports.
• Organizational skills are necessary to work priorities and meet deadlines.
• Critical thinking skills are necessary to identify and recommend the appropriate action(s) to resolve various issues.
• The ability to work independently with minimal direction and guidance and establish work priorities.
• The ability to work on a number of tasks simultaneously.
• Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations.
• The ability to perform all duties in accordance with applicable Board policies, district, and legal requirements.
• The ability to meet and maintain punctuality and attendance expectations.

Physical Requirements

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.
• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.

Pay

CTSA Grade 2 ($ 66,490 to 69,990 annual salary non-exempt), starting at $ 66,490 for 40 hours per week, for a 260-day annual assignment.

Schedule

Note The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.