Customer Center Specialist

Job Functions / Responsibilities

• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to our customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
• Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Qualifications

• Bachelor's degree or actively pursuing, preferred
• Excellent communication skills
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Strong PC capabilities
• Good organizational skills with ability to effectively prioritize
• Self-starter who is effective working under limited supervision
• Able to work a flexible shift including nights, weekends, and/or holidays
• Bilingual (Spanish, French or Punjabi) a plus but not required
• Experience with SalesForce or other CRM experience desired.

PACCAR Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

• This position is eligible for a holiday gift
• The salary range for this position is $62,000 - $85,300 annually
• This role is eligible for the full range of benefit options listed above

Division Information

• PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.
• This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.
• Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

• PACCAR is a Fortune 500 company established in 1905.
• PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.
• PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
• Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR.