Customer Center Specialist

Job Functions / Responsibilities

• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to our customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
• Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Qualifications

• Bachelor's degree or actively pursuing, preferred
• Excellent communication skills
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Strong PC capabilities
• Good organizational skills with ability to effectively prioritize
• Self-starter who is effective working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays
• Bilingual (Spanish, French or Punjabi) a plus but not required
• Experience with SalesForce or other CRM experience desired.

PACCAR Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance

Additional Job Board Information

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results.
• We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
• Division Information
• PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.
• This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.
• Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
• Company Information
• PACCAR is a Fortune 500 company established in 1905.
• PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.
• PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
• Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR.