Customer Service Specialist (Customer Service Center)

General Job Responsibilities

• Interacts with Bank customers through calls to the Customer Service Center (CSC) on a daily basis.
• Exhibits good customer service, problem solving, multi-tasking, proper telephone etiquette, attention to details, and oral communication skills.
• Willingness to be a team player.
• Assists customers with a wide variety of functions.
• Possesses knowledge of all bank products applicable to the assigned position.
• Understands and adheres to all federal and state laws and the policies of the Bank.
• Available to assist customers during extended hours until 7pm and on Saturdays.

Requirements

• Graduation from high school or equivalent GED required.
• Some college or post graduate technical training preferred.
• A minimum of two years’ work experience in an area where customer service skills are preferred.