Customer Center Specialist

About the role

As a PACCAR Parts Customer Center Specialist, you will deliver excellent service to our customers by identifying and deploying the best resource for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world‑class dealers and products. This key role provides front‑line exposure to PACCAR Parts and supports essential drivers daily, impacting their business, our business, and the broader supply chain.

Responsibilities

• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure appropriate actions are pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
• Provide non‑emergency service scheduling for trucks and other support for contract‑maintenance customers.

Qualifications

• Bachelor’s degree or actively pursuing (preferred).
• Excellent communication skills.
• Exceptional customer service skills with proven ability to handle difficult situations rationally.
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required).
• Strong PC capabilities.
• Good organizational skills with ability to effectively prioritize.
• Self‑starter who works well under limited supervision.
• Ability to work a flexible shift including nights, weekends, and/or holidays.
• Bilingual (Spanish, French or Punjabi) a plus but not required.
• Experience with Salesforce or other CRM systems desired.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan providing monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 vacation days, 12 paid holidays, and sick time (additional days with seniority).
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short‑ and long‑term disability programs.
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program services including wellness plans, estate planning, financial counseling, and more.
• Holiday gift eligibility.

Pay

The salary range for this position is $62,000 – $85,030 annually, with eligibility for the full range of benefit options listed above.

Company Overview

PACCAR is a Fortune 500 company founded in 1905, a global leader in commercial vehicles, finance, and customer service. PACCAR Parts supplies aftermarket parts and services for Kenworth, Peterbilt, DAF, and TRP dealers worldwide, operating 21 distribution centers that support over 2,300 dealerships and more than 1 million customers.