Web Content Specialist- Hybrid (DMV)

About the role

At ICF, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients, and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. ICF is seeking a Web Content Specialist who has experience in writing and editing, documentation, writing/editing effective training materials, using a presentation app, providing quality control of data/content, and presenting outreach training to staff. The position edits content and manages any reviews needed, and uses content management systems (CMS), including Drupal 10, to upload, maintain, and post content on agency websites and intranets. This involves optimizing text for SEO and ensuring all web pages are compliant with federal accessibility laws (Section 508). In addition, this position will coordinate the Agency’s quarterly certification process for up-to-date information. The individuals must have the ability to use graphic applications to crop, recolor, resize, and manipulate web images when needed. This position will coordinate processes and procedures. The position performs database content coordination, entry, editing, sorting, and filtering through a graphical user interface. Backend programming, Drupal development, module administration, and website configuration are not required. Web experience is required.

Responsibilities

• Create, edit, maintain, and publish content for FHWA Drupal websites, SharePoint sites, research‑project databases, and other online platforms.
• Write web pages, articles, alternative text, user manuals, training materials, and procedural documentation.
• Coordinate reviews and approvals; monitor content for accuracy; correct broken links and formatting.
• Support quarterly certifications and recommend improvements to readability, organization, usability, and navigation.
• Apply GPO Style Manual, Chicago Manual of Style, plain‑language principles, SEO practices, and Section 508 requirements.
• Edit content and manage any reviews needed.
• Use CMS (Drupal 10) to upload, maintain, and post content on agency websites and intranets.
• Optimize text for SEO and ensure web pages comply with Section 508 accessibility laws.
• Coordinate the Agency’s quarterly certification process for up‑to‑date information.
• Use graphic applications to crop, recolor, resize, and manipulate web images as needed.
• Coordinate processes and procedures.
• Perform database content coordination, entry, editing, sorting, and filtering via a graphical user interface.

Requirements

• 5–7 years of experience in web content management, with at least 3 years within the last 5 years.
• Web writing, editing, proofreading, and content quality control.
• Drupal or comparable enterprise CMS experience, preferably Drupal 10.
• Section 508 web accessibility, including meaningful alternative text.
• SEO knowledge and application.
• SharePoint and database content coordination.
• Basic web‑image editing and optimization.
• Development of training materials and user documentation.
• Stakeholder coordination.
• Ability to meet short deadlines across multiple concurrent assignments.

Qualifications

Bachelor’s degree in English, Communications, Marketing, Business, or a related discipline.

Skills

• Energetic, self‑starting, and resourceful problem solver with a demonstrated can‑do attitude.
• Excellent verbal, written communication, and interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Creative thinker with an innovative approach to problem solving.
• Strong attention to detail and a consistent commitment to quality control.
• Strong team orientation with a focus on collaboration.
• Responsive and open to feedback.
• Ability to organize work, coordinate processes and procedures, and meet multiple deadlines.

Pay

The pay range for this position based on full‑time employment is: $73,770.00 - $125,408.00.

Schedule

Hybrid work arrangement, with approximately two days per week onsite with the client in McLean, Virginia. Onsite schedules are generally coordinated Monday through Thursday and may change based on clients’ need. Occasional travel to other local facilities may be required.