Digital Content Operations Specialist (Hybrid)

Location: Mettawa, Illinois • Job Type: Contract • Compensation Range: $45 - 49 per hour

About the role

Cella is seeking a Digital Content Operations Specialist on behalf of a leader in the American pharmaceutical industry for a 12-month contract position. The specialist will manage the end-to-end creation, development, and regulatory routing of Interactive Visual Aids (IVAs) and Closed Loop Marketing (CLM) assets. This hybrid role requires on-site presence in Mettawa, IL one day per month or as needed.

Responsibilities

• Manage day-to-day digital content operations and collaborate with marketing teams, technical platforms, and external agencies.
• Build and develop Veeva Closed Loop Marketing (CLM) and Interactive Visual Aid (IVA) content within Adobe Experience Manager (AEM).
• Serve as the project originator for routing completed Veeva CLM materials through formal medical, legal, and regulatory review processes prior to commercial deployment.
• Collaborate directly with internal marketing stakeholders and external advertising agency partners to adjust design files, refine layout components, and optimize templates.
• Maintain and organize an enterprise-wide inventory of digital components and templates to promote layout scalability across teams.
• Identify technical issues and submit platform enhancement requests to the product owner to inform the ongoing system development roadmap.
• Participate in agency feedback sessions to evaluate workflows, tool usage, and overall deployment strategies.
• Manage multiple digital content projects concurrently while ensuring strict compliance with timelines and regulatory standards.

Requirements

• Ability to work on-site in Mettawa, IL one day per month as part of a hybrid schedule.
• Bachelor’s Degree in Graphic Design, Marketing, Business, or a related field.
• 3+ years of experience with Veeva CRM, specifically creating, building, and executing IVAs.
• 3+ years of hands-on experience developing Veeva CLM content.
• 3+ years of experience using Adobe Experience Manager (AEM) and Adobe Assets.
• Hands-on familiarity with Figma, Veeva PromoMats, and WorkFront.
• Prior experience in the pharmaceutical, life sciences, or healthcare sectors is strongly preferred; digital marketing agency experience is a plus.

Skills

• Strong project management skills.
• Editing, proofreading, and written/verbal communication skills to collaborate across technical and commercial teams.

Benefits

• Comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability coverage.
• 401K plan (all benefits are based on eligibility).