WD Bar & Grille, Restaurant Server - PT

About the role

At Seneca Resorts & Casinos, the Restaurant Server provides fast, friendly, and courteous food and beverage service to every customer. This position requires the ability to interact with the public, speak English clearly, remember details, and perform physical tasks such as walking, standing, turning, bending, lifting, and carrying.

All duties are performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Understand and support the philosophy and goals of Seneca Niagara Casino & Hotel.
• Perform any duties assigned by the manager or shift manager.
• Assist all employees (day and evening) in performing their duties and work as one team.
• Be familiar with all check and cashing procedures.
• Work in a designated area, remain attentive to guests at all times, and exceed guest expectations.
• Adhere to all policies and procedures pertaining to liquor laws.
• Be knowledgeable of Seneca Niagara Casino & Hotel’s history, property map, restroom and telephone locations, hours of operation, and handle guest inquiries efficiently.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Greet all guests within one minute in a friendly and courteous manner using positive body language.
• Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• Relay all guest complaints and compliments to the manager or supervisor on duty.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Review all information posted in designated areas, including stations, upcoming events, and the 86 board.
• Review the reservation book to identify VIPs, special guests, and large parties.
• Maintain a neat and organized work station and keep wait stations clean, organized, and stocked.
• Pre-bus all tables and take guest checks to the cashier.
• Perform general upkeep of the restaurant (e.g., pick up debris or litter from floors, sweep when needed).
• Follow weekly designated side work duties.
• Visit all tables during service to ensure guest satisfaction.
• Assist guests with coats and chairs upon departure, thank them, and invite them to return.
• Follow all tip-out procedures according to standards.

Requirements

• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Must remain calm and professional in a fast-paced environment.
• Must be 18 years of age or older upon employment.
• High school diploma or equivalency preferred.
• Six months’ previous customer service experience required; high-volume experience preferred.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements

• Must be able to stand, walk, and move through all areas of the casino for extended periods.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• Must be able to lift and carry trays up to forty (40) pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co-workers.
• Must be able to assist with special needs of customers.
• Medium work: exerting up to fifty (50) pounds of force occasionally, and/or up to twenty (20) pounds of force constantly to move objects.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of assigned work.
• Subject to environmental conditions, including protection from weather but not necessarily from temperature changes.
• Subject to atmospheric conditions, including moderate noise levels and an environment where smoking is permitted.
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment.

Pay

Starting rate: $10.70 per hour. Compensation is negotiable based on experience and education.