FOOD SERVER Steakhouse (PT)

About Us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boasts over 1,300 slot and video poker machines and the largest table games area in the South. We have a 25-table World Series of Poker-themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1,400-seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms offering world-class customer service and amenities, including Jack Binion's Steak for contemporary and classic fine dining, the all-you-can-imagine Village Square Buffet with global cuisine and Southern specialties, and the area's only Starbucks.

Responsibilities

• Engages in friendly conversations with guests whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Provides personalized service and uses the guest’s name at least twice during all interactions.
• Greets each guest entering the restaurant.
• Operates a cash register/POS system, ringing proper amounts and giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of the dining room, including the host stand area, as necessary or required, in accordance with established health and safety standards.
• Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

Requirements

• High school diploma, GED, or comparable experience.
• Prior customer service in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.
• Read, write, speak, and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policies.
• Must be physically mobile with reasonable accommodations.
• Must be able to respond to visual and aural cues.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (cash drawer, cash register/POS supplies, tables, and chairs).
• Must be able to reach above and below the shoulder, grip small items (e.g., pens, money, credit cards), bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system, and when cleaning and wiping cashier areas.
• Must be able to tolerate industry-standard chemicals used for cleaning and sanitizing.
• Able to work in constricting areas.
• Able to tolerate second-hand smoke, noise, and bright lights.
• Must be able to maintain a neat and professional appearance and uphold the company appearance standards.