Waterpark/Recreation Attendant at Ellie Beach Resort in Myrtle Beach

JOB DUTIES AND RESPONSIBILITIES

• Responsible for learning the hotel brand and strategy
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
• Achieve all predetermined sales goals for revenue and sales activity
• Provide prompt and accurate responses to all client requests for proposals and information
• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
• Sign contractual agreements and usually keep records of all communications in writing
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Maintain events and address unexpected problems as they arise to make sure that the functions go as planned
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
• Maintain existing accounts with active trace/follow up system
• Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
• Provide prompt and accurate responses to all client requests for proposals and information

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in hotel or conference Catering/Sales

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively verbally and in writing
• Excellent listening and problem-solving skills
• Negotiating Skills
• Strong computer skills
• Flexibility to work varying shifts, including weekends, holidays, and evenings
• Basic first aid and CPR knowledge (certification preferred)