Pool & Beach Attendant

About the company

Founded in 1983, AKAM provides unparalleled knowledge, industry‑leading technology, cost‑saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service.

Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

AKAM is proud to be Great Place to Work‑Certified™.

Position Overview

The Pool/Beach Attendant is responsible for the maintenance of all beach/pool stations assuring safety and cleanliness while providing exceptional customer service to all residents. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Responsibilities

• Set up umbrellas, loungers, and other pool furniture; close all umbrellas prior to rainstorm or high winds.
• Observe and patrol the pool and enforce safety regulations; assist swimmers in danger.
• Provide excellent service consistent with the property’s standard operating procedures and brand attributes.
• Greet guests upon arrival, distribute towels, offer assistance with seating, and exceed guest expectations.
• Assist with poolside Tiki/BBQ during hours of operation.
• Take ownership of resident requests and complaints, resolve issues immediately, and follow up to ensure satisfaction.
• Ensure swimming pools and the complete pool deck area are clean at all times; report any maintenance issues to engineering.
• Sweep and water down the pool deck; maintain cleanliness of pool deck and facilities, including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, replacing flags, and cleaning signs.
• Identify and report defects throughout the pool and spa area, notifying supervisors and concerned departments of hazards, injuries, equipment or process issues.
• Provide residents with towels, shade, and refreshments; clear used towels and trash.
• Enforce safety protocols as set out by the resort or hotel.
• Monitor resident activity and ensure their safety.
• Manage the swimming pool cleaning schedule and perform daily inspections.

Qualifications

• High School diploma or GED equivalent.
• At least one year experience in the hospitality industry.
• Valid/active First Aid and CPR certification.
• CPO Certification.
• Knowledge of safety hazards and necessary safety precautions.
• Knowledge of swimming pool equipment sufficient to perform minor maintenance work.
• Knowledge of pool facilities such as length and depth of all pools.
• Excellent verbal communication and customer service skills.
• Physically fit, good swimming abilities, and able to perform physical labor in harsh weather conditions.
• Ability to move and lift heavy furniture and equipment.
• Good time management and organizational skills.
• Consistent professional appearance and pleasant demeanor.

Benefits

• 17 PTO days off – includes vacation, sick, and personal time off.
• 10 paid holidays.
• Medical, dental, and vision benefits after 30 days.
• 401(k) after 90 days.

Schedule

Tuesday, Wednesday, Thursday, Saturday: 8:30 AM – 6:30 PM

Friday, Sunday, & Monday: off