Water Mitigation Manager - ServiceMaster by FES

Position Overview

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Completes assigned jobs according to company processes, maintains quality control within the budget of each job.
May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
Maintains records of personnel and resources used on projects and communicates all billable events to others.
May be responsible for creation of estimates in applicable software.
Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job.
Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software.
May write mitigation and reconstruction estimates using Xactimate.
Communicates conversations and key information on the job using the notes feature in required software.
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
Explains drying process and next steps to resolution in person to customers using printed materials as a guide.
Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
May train new technicians or key operational team members.

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Profit sharing

Position Overview

Completes assigned jobs according to company processes, maintains quality control within the budget of each job.
May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
Maintains records of personnel and resources used on projects and communicates all billable events to others.
May be responsible for creation of estimates in applicable software.
Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job.
Documents / reviews loss with clear and descriptive job photos and uploads into operating system/software.
May write mitigation and reconstruction estimates using Xactimate.
Communicates conversations and key information on the job using the notes feature in required software.
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
Explains drying process and next steps to resolution in person to customers using printed materials as a guide.
Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
May train new technicians or key operational team members.

IICRC Certifications required:

• WRT – Water Damage Restoration Technician

IICRC Certifications preferred:

• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• AMRT - Applied Mold Remediation Technician

Education and Experience

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry.
• Valid Driver's License and satisfactory driving record.
• Able to work independently or work with/lead a team.
• Exhibit professionalism, maturity, and the willingness to serve the customer.
• Experience managing teams of 2 or more.
• Experience with entering data using a tablet or mobile phone.
• Strong verbal and written and communication skills.
• Strong problem solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.

Physical Demands

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

Work Environment

• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

About the Role

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources
• Profit sharing

Contact Information

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