Water Country - Park Services Lead - International

Roles & Responsibilities

The Park Services Lead is responsible for the upkeep of all facilities including the restrooms, buildings, and midways. Leads assist with daily placement, break rotations, inventory, incentives and documentation. Leads will also be responsible for the same tasks as a team member.

Supervisory Duties

• Assist with the daily supervision of the Park Service’s team and any other assigned departments
• Lead by example, attitude, and as a representation of Water Country’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Audit bathroom and overall park cleanliness
• Ensure that all required meals and other breaks are being given in accordance with NH law
• Audit daily sign-in sheets and submit them each day
• Avoid and resolve guest questions and concerns, and assist with lost children
• Ensure that all team members have necessary supplies to successfully perform duties
• Proactively monitor the park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure ADA standards are met in each location

Departmental Duties

• Follow the daily cleaning/nightly cleaning protocol set forth by leadership
• Stock and sanitize all restrooms, as needed
• Ensure all eating areas are clean and presentable to guests
• Ensure benches and flowerbeds are clean and free of debris
• Roam all assigned areas to monitor cleanliness and assist guests and employees
• Courteously resolve guest questions and concerns, and assist with lost children
• Proactively monitor the park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Ensure ADA standards are met in each location

Requirements

• Must be at least 18 years of age to comply with NH Labor Laws
• Must have reliable transportation to and from work for your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Must possess strong attention to detail and desire to keep park clean and presentable
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company-sponsored employee events throughout the season