Water Country - Aquatics Supervisor

Aquatics Supervisor

Aquatics Supervisors are responsible for the care and safety of all guests and employees in the park. Supervisors will oversee the day-to-day operation in their assigned areas, assist with training of Aquatics staff, and assist with administrative duties.

• Supervise the daily operations of the Aquatics team
• Lead by example, attitude, and as a representation of Water Country’s core values
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Ensure lifeguard rotations are within the Ellis and Associates standards
• Ensure lifeguards are exceeding the Ellis and Associates standards
• Ensure that all required meals and other breaks are being given in accordance with NH law
• Aid in team scheduling and timekeeping activities

Departmental Duties

• Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns
• Stay alert when assigned to swimming areas to ensure guest safety
• Oversee daily morning checks for water attractions and waterslide testing
• Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team
• Provide bathroom breaks for all team members, as needed
• Render first-aid (within scope of knowledge) to injured guests or team members
• Handle operation-related guest concerns and assist with lost children
• Escalate major guest concerns to management or maintenance team in a timely manner
• Maintain constant vigilance and proactively identify potential hazards inform park leadership and/or maintenance team of any such situations in a timely manner
• Ensure that all park areas are clean and free of hazards, prior to daily opening
• React in a calm and professional manner during emergency situations
• Aid with crowd control in emergency situations
• Aid with pre-opening and closing check lists for Aquatics employees
• Aid with updating and ensuring proper Zone Coverage and Zone Validations for each spot in the park

Education & Experience

• No education requirements for this position
• 1-2 years of previous lifeguard experience desired

Requirements

• Must be at least 18 years of age to comply with NH Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Willing and able to work with a vastly diverse staff of lifeguards, including both American and International students
• Demonstrated ability to successfully perform all swim tests, water rescues, assists
• Ability to comply with all uniform policies
• Ability to attend 4 hours of in-service training per month
• Ability to take control of emergencies and intense situations while remaining calm
• Ability to manage crowd control during emergency situations
• Willingness to learn and ability to follow instructions
• Guest-focused and works well with other team members and supervisors

Physical Requirements

• Ability to swim 200 yards using front crawl/freestyle or breaststroke
• Ability to retrieve a 10-pound brick from at least 7 feet of water
• Ability to tread water for 2 minutes without the use of hands
• Ability to stand or walk for extended periods of time
• Ability to swim, wade, and stand (sometimes in moderate currents)
• Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level
• Ability to use hands to grasp, handle, or feel
• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds

Specific Vision Abilities

• Ability to see differences between colors and brightness
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Constant exposure to outdoor aquatics environments
• Constant exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions
• Regularly subjected to water and pool chemicals
• Frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company-sponsored employee events throughout the season