Washington Metropolitan Area Transit Authority (WMATA) Program Manager Lead

Responsibilities

• Manage program personnel and support staff
• Collaborate with Motorola Sales team members
• Handle pre and post-sale opportunities and proposals
• Oversee and manage the program budget and costs
• Provide leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel
• Ensure adherence to WMATA change management processes
• Oversee Project Managers and customer projects
• Cook up and manage supply chain and logistics
• Develop strategic planning and customer service
• Manage contract management
• Develop and submit contractual response documents, other written reports, briefings, and presentations
• Attend and manage all internal and external meetings
• Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi-tasking skills, risk registries and mitigation plan development, action item trackers, business operations planning and administration
• Ensure contractual compliance through auditing, setting KPI’s, regular requirements reviews
• Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes

Requirements

• Education: A four-year degree is required, preferably in a technical field, management, or leadership.
• Management & Leadership: 15 years of proven management and leadership experience in leading large systems, technical, service delivery, or operational teams, with a demonstrable track record of successful outcomes.
• Personnel Management: 15 years of experience managing personnel, including hiring, firing, employee evaluations, discipline, coaching, and mentoring.
• Customer Relations: 15 years of experience in positive customer relations and/or account management, with demonstrable examples of high customer satisfaction ratings based on performance and service delivery.
• Financial & Budget Management: 15 years of experience in preparing, administering, and accurately forecasting budgets. Must demonstrate the ability to accurately hit financial milestones, manage project costs, and meet quarterly and annual financial targets and goals.
• Project Management: 15 years of project management experience on large, complex projects, including the development of schedules, plans, financial planning, and risk mitigation. Experience must include developing related artifacts such as implementation plans and resource planning. PMP certification is preferred.
• Strategic Planning: 15 years of experience in strategic planning, goal setting, managing, tracking, and leading teams to achieve organizational goals.
• Communication: Excellent oral and written communication skills are essential.
• Software Proficiency: The ability to use standard business software (e.g., Google Suite, email, spreadsheets, scheduling software).
• Organizational & Prioritization Skills: The ability to multi-task and reprioritize action items and tasks daily.
• Problem-Solving & Risk Management: Excellent problem-solving skills. The ability to identify, develop, implement, track, refine, and adjust a risk mitigation plan to ensure successful outcomes while minimizing risks to programs, projects, and financials.
• Team Leadership: The experience, skills, and proven ability to form, create, and maintain high-performing teams.
• Results Orientation: Must possess and demonstrate results-oriented leadership and outcome-based management skills.
• Data Analysis: The ability to identify, gather, apply, and use data to measure the performance of the team and customer goals over time.

Qualifications

• Education: A four-year degree is required, preferably in a technical field, management, or leadership.
• Experience: 15+ years of professional experience in management, leadership, military, project management, engineering, public safety.
• Legal Authorization: Authorization to work in the U.S. indefinitely is required.

Skills

• Excellent planning capabilities
• Exceptional interpersonal communication skills
• Proficient in various other areas

Benefits

• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!