Warranty Service Manager

Essential Duties and Responsibilities

• Mets with homeowners to determine needed repairs and verify warranty claim.
• Supervises subcontractors on scheduled appointments.
• Ensures the protection of area of the home being worked on as well as surrounding areas.
• Makes sure work areas are cleaned prior to leaving home.
• Participates in Customer Service follow-up with homeowners.
• Works with Production Management and other departments to resolve problems and coordinate activities.
• Evaluates project costs and maintains budgets.
• Completes all inspections required paperwork, including scheduling and payment approvals.
• Reviews warranty reports and follows up on repairs to insure timely completion.
• Works with sub-contractors when necessary.
• Closes out orders in the computer to maintain accurate records.
• Conforms with all safety rules and uses all appropriate safety equipment.
• Maintain clean, well-organized work area.

Qualifications

• Education and/or Experience: High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.
• Computer Skills: Apple iPad, Microsoft Office Suite (Excel, Word, Outlook).
• Ability to learn KOVA software.
• Certificates, Licenses, Registrations: Valid state driver’s license in good standing. Minimum state required automobile insurance.