Warranty Manager

Battery Repair/Warranty Manager

Eco Battery is seeking an experienced and technically skilled Battery Repair/Warranty Manager to lead our battery diagnostics and repair operations. This role is responsible for overseeing the repair department, managing a team of battery repair technicians, improving repair processes, and ensuring the highest standards of quality, safety, and efficiency.

• Lead, train, mentor, and develop a team of LiPo4 Battery Repair Technicians.
• Establish performance expectations, productivity goals, and quality standards.
• Create a culture of accountability, continuous improvement, and safety.
• Oversee the diagnosis, repair, refurbishment, and testing of returned lithium battery systems.
• Troubleshoot complex battery, BMS, charger, communication, and electrical system issues.
• Assist technicians with advanced diagnostics and escalated repair cases.
• Ensure all repaired products meet company quality and safety standards before being returned to customers.
• Analyze battery failures and identify root causes of recurring issues.
• Document findings and communicate recommendations to Engineering, Product Development, and Quality teams.
• Track failure trends and work cross-functionally to implement corrective and preventative actions.
• Develop repair procedures and testing methods to improve repair effectiveness and product reliability.
• Evaluate warranty claims and determine repair, replacement, or refurbishment eligibility.
• Monitor warranty expenses and identify opportunities to reduce costs through improved repair processes and product improvements.
• Improve repair success rates while minimizing unnecessary product replacements.
• Ensure proper documentation of repairs and warranty decisions.
• Develop and maintain repair standards, work instructions, and testing procedures.
• Maintain adequate stock levels of repair parts and monitor department KPIs to increase efficiency and repair quality.
• Implement improvements to increase efficiency and repair quality.
• Ensure compliance with all safety procedures related to lithium battery handling, storage, and repair.
• Manage repair equipment, testing tools, and diagnostic systems.
• Coordinate with Purchasing and Warehouse teams to ensure parts availability and minimize downtime.
• Track and report key department metrics including:
  • Repair turnaround time
  • First-pass repair success rate
  • Technician productivity
  • Warranty cost reduction
  • Failure trends and root causes
  • Repair department throughput
• Provide regular reports and recommendations to leadership.

Requirements

• Associate or bachelor's degree in engineering, Electronics, Automotive Technology, Electrical Systems, or related field preferred.
• Equivalent industry experience will be considered.
• 3+ years of experience in battery repair, electronics repair, automotive diagnostics, or related technical fields.
• 2+ years of leadership or supervisory experience.
• Experience working with lithium battery systems preferred.
• Strong understanding of lithium battery construction, operation, and safety.
• Knowledge of Battery Management Systems (BMS), electrical diagnostics, and troubleshooting techniques.
• Ability to read wiring diagrams, schematics, and technical documentation.
• Experience using multimeters, battery analyzers, and diagnostic equipment.
• Understanding of root cause analysis methodologies and quality systems.
• Strong leadership and team development skills.
• Excellent communication and documentation abilities.
• Strong organizational and problem-solving skills.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Professional development opportunities
• Fast-growing company with growth opportunities
• Opportunity to directly impact product quality, customer satisfaction, and company growth

Sales & Support & Marketing

Based in St George, UT and West Columbia, SC.