Warranty Manager

About the role

This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL.

Key Responsibilities

• Manage and coordinate all deliveries, service repairs with contractors, vendors and possibly with members.
• Maintain, ensure, inspect, and follow up completion of all service repairs.
• Hold contractors accountable for results.
• Collaborate with Project Engineers and possibly members on how to maintain their homes, as well as communicating what items are not warrantable.
• Managing multiple projects, deadlines, finances, quality assurance in regards to project and service items.
• Responsible for achieving high levels of customer satisfaction.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Qualifications

• Minimum 5 years work experience in related field, preferably in luxury residential and/or commercial construction.
• Able to work with different departments and answer the call to our member’s high expectations.
• Have exceptional listening and communications skills.
• Follow up and follow through consistently to deliver outstanding service.
• Have excellent time management, organizational and scheduling skills.
• Experience working in an environment with rapidly shifting priorities, demands and timelines.
• Ability to listen and respond to specific requests as directed by stakeholders.
• Ability to provide ongoing training in one-on-one sessions and small groups.
• Ability to communicate effectively and professionally on multiple levels in written and verbal form.
• Must be familiar with phases of horizontal construction, specifically residential.
• Must be familiar with CSI cost-code divisions.
• Competency with Microsoft Office Suite: Excel, Word, Project and, Visio.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours as needed due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length.

Benefits

• Competitive Pay or Wage Range (only based on state/region laws)
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Discovery Builders is the building division of Discovery Land Company, dedicated to developing and building distinctive luxury communities around the world. Discovery Builders participates in many Discovery Land developments, serving primarily as the General Contractor for new pre-designed residential homes, but is also available as a general contractor for custom homes within Discovery properties. In addition to acting as general contractors, we also serve as the Construction Manager or General Contractor on traditional commercial buildings such as clubhouses, community sports facilities, dining rooms, wellness centers, and other member amenities. Our expertise is rooted in delivering the finest luxury properties with true attention to detail, that matches the quality of Discovery Land Company’s reputation for excellence.

For more information about our company

Please visit: www.discoverylandco.com