Warranty Manager

About the role

Camping World is seeking a Warranty Manager to supervise the Warranty and Parts Departments, handle warranty repair services, and provide administrative support to the Service Department.

Responsibilities

• Supervise employees and monitor processes
• Responsible for new unit check-in process/procedure
• Duplicate receipt documents and create unit Service files
• Cooperate with Advisor to create initial unit work order and pre-authorize all warranty work on new units
• Determine repair requests to be covered under Manufacturer and/or Vendor warranty guidelines
• Provide known approval time and/or flat rates for repair to all relevant dealer Personnel as prime priority
• Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization
• Provide and keep on-line photo library for warranty unit claims
• Manage all paper flow, in order to claim warranty repairs for payment, within 7 days
• Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos
• Appeal all denied claims as appropriate and clear irrevocably denied balances to keep AR book up to date
• Ensure all relevant Personnel are familiar with warranty procedures/processes
• Assist Advisors in checking sold units for outstanding recalls as appropriate
• Provide price estimates for Manufacturer prior to work commencement if needed
• Backup Service Advisors when/if needed

Requirements

• A minimum of two years of Service Advisor or Technician experience is preferred
• Excellent record keeping and documenting skills required
• Proficient in IDS or other Dealership Management software preferred
• Strong communication skills both verbally as well as written are essential
• Ability to work daily on a computer and perform internet searches as needed
• Ability to build and maintain an in-depth tree file for warranty pictures
• Excellent organization and follow up skills are required
• The ability to follow Department procedures and policies
• Strong clerical skills a must
• A good understanding of accounts, invoices, debits and credits is required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

Qualifications

• Ability to work daily on a computer and perform internet searches as needed
• Ability to build and maintain an in-depth tree file for warranty pictures
• Excellent organization and follow up skills are required
• The ability to follow Department procedures and policies
• Strong clerical skills a must
• A good understanding of accounts, invoices, debits and credits is required

Skills

• Service Advisor or Technician experience
• Record keeping and documentation skills
• IDS or Dealership Management software proficiency
• Communication skills (verbal and written)
• Computer skills (daily use, internet searches)
• Building and maintaining a tree file for warranty pictures
• Organization and follow up skills
• Following Department procedures and policies
• Clerical skills
• Understanding of accounts, invoices, debits and credits

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligible)
• Tuition Reimbursement (if eligible)
• On-the-job training opportunities

Pay

Reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $45,000 - $80,000 or more. This is a variable pay role with uncapped variable pay.

Schedule

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!

Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com