Warranty Manager
DRB Homes · Franklin, TN · 3 wk ago
On-siteBusiness DevelopmentFull-time
About the role
Job Purpose To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Responsibilities
- Respond to homeowner warranty work orders
- Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
- Determine if the company compensates service requests based on established company policies and procedures
- Identify and report to the Director of Production any potential home construction defects
- Approve service invoices and monitor service repair budgets
Qualifications
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Professional appearance and manner
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Customer service driven
- Display a friendly, enthusiastic, respectful, and personable manner
- Must be proficient in Microsoft Office Suite
- Ability to work under pressure; organized
- Ability to multitask and coordinate numerous activities and groups of people
- Highly motivated; able to work with minimal supervision
- Strong team player; can work with diverse groups of people
- Commitment to customer service
- Ability to read and fully comprehend construction blueprints specifications and development plans
- Valid driver's license, proof of auto liability insurance and an acceptable driving record
- 3 or more years’ experience in the residential construction industry as a Warranty Manager
- Successful completion of college courses in Residential Homebuilding Construction