WARRANTY MANAGER

Core Responsibilities

• Review, validate, and submit manufacturer warranty claims.
• Verify 3C documentation, labor time, failed parts, coding, coverage eligibility, and serial accuracy.
• Monitor claim status and resubmit rejected or returned claims.
• Receive, post, and reconcile warranty payments.
• Research and recover short pays and adjustment credits.
• Maintain Product Improvement Program (PIP) and recall tracking.
• Ensure certified letters are sent within required deadlines.
• Maintain audit compliance and machine status updates.
• Register all used equipment warranties.
• Cook warranty training and system access for new service employees.

Daily Responsibilities

• Follow up on rejected or returned claims.
• Respond to branch coverage inquiries.
• Update recall and PIP tracking.
• Review JD Warranty audit claims.
• Monitor RGA activity and transfer requests.

Weekly Responsibilities

• Audit open and aging claims.
• Provide recovery status updates to leadership.
• Research, submit, and dispute short pays.
• Post and reconcile vendor warranty payments.

Monthly Responsibilities

• Post and reconcile JD warranty payments.
• Reconcile warranty receivables.
• Complete warranty financial reconciliation.
• Prepare short pay recovery reports.
• Report PIP completion rates.