Renewals Manager

Rent Increase Strategy & Execution

• Own the annual rent increase process from planning through implementation
• Build and manage the renewal and rate-increase calendar across the portfolio
• Cook up and coordinate timing of increases to align with lease expirations, occupancy goals, and NOI targets
• Program and validate approved increases within property management systems
• Ensure renewal and increase notices are delivered accurately and within required legal timelines
• Monitor retention, delinquency, and post-increase performance metrics to improve future pricing strategy

Renewal Administration & Compliance

• Manage the full renewal notice process across all operating states
• Ensure all notices meet state-specific requirements for timing, content, delivery, and documentation
• Maintain compliance tracking for notice periods, delivery requirements, increase limitations, and required disclosures
• Cook up and file lease renewal documentation
• Maintain accurate lease expiration dates, renewal triggers, and resident records within property management systems
• Conduct periodic audits to ensure renewal accuracy, data integrity, and regulatory compliance

Resident Retention & Non-Renewal Coordination

• Partner with Community Managers and Regional Vice Presidents to evaluate renewal and non-renewal decisions
• Help identify operational or resident experience issues impacting retention
• Analyze turnover trends, renewal declines, and retention performance to recommend improvements
• Coordinate non-renewal workflows, documentation, and communication processes
• Track move-outs, home disposition status, and turnover readiness
• Support retention initiatives and renewal strategies that improve occupancy and resident stability

Reporting, Communication & Process Improvement

• Maintain reporting related to renewals, rent increases, occupancy, pricing, collections, and retention performance
• Provide leadership with regular reporting on renewal acceptance rates, non-renewals, compliance status, and portfolio trends
• Conduct regular communication with Community Managers and Regional Vice Presidents regarding upcoming renewals, notice timelines, and operational issues
• Identify opportunities to improve efficiency, automate workflows, and standardize renewal processes across the portfolio

Cross-Functional Leadership & Portfolio Support

• Partner with onsite and corporate leadership to align renewal execution with portfolio performance goals
• Support operational decision-making through renewal performance insights and resident trends
• Ensure consistent communication and execution standards across all communities