Renewals Manager
About the role
This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions. If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
Application window expected to close on: 10/15/2026.
Responsibilities
- Build understanding of Customer and Partners procurement processes
- Gain knowledge of Cisco's technology and what differentiates our products from competitors
- Supervise quote creation progress to mitigate contract closure risks
- Conduct process management and financial assessments to support renewals process
- Implement win-back strategies for inactive customers
Requirements
- BA/BS (or equivalent) and 5+ years of proven experience in implementing renewal contracts for software and services
- Experience in end-to-end renewals cycle including up-sells and closing timely contracts for assigned accounts, building quotes, reviewing contract terms, negotiation pricing
- Expanded knowledge of the customer environment, industry, market impact and Cisco footprint
- Ability to implement policies for forecasting, data quality and accuracy
- Experience with CRM tools i.e. SFDC
Qualifications
- Strong negotiation and interpersonal skills
- Consistent track record of meeting or exceeding sales targets and quotas
- Ability to analyze data and financial reports to propose, identify and upsell renewals
- Familiarity with recurring revenue renewal cycles
- Strong analytical skills to assess customer needs and propose effective solutions
- Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
- Diligent with strong follow-up practices
- Ability to work in a fast paced, dynamic environment
Benefits
- Medical, dental and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Eligibility for grants of Cisco restricted stock units (vesting after continued employment)
- Paid time away: 10 paid holidays per full calendar year plus 1 floating holiday for non‑exempt employees, 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness
- Non‑exempt employees: 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period)
- Exempt employees: flexible vacation time off program with no defined limit (subject to availability and business limitations)
- 80 hours of sick time off provided on hire date and each January 1st, with up to 80 hours of unused sick time carry‑over
- Optional 10 paid days per full calendar year to volunteer
- Additional paid time away for critical or emergency family issues
Pay
- Starting salary range for U.S. and/or Canada: $152,300.00 to $206,000.00 (base pay, not including incentive compensation, equity, or benefits)
- Location‑specific ranges