Renewals Manager

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats. We were built on the idea that Adaptive AI could detect and respond to novel, real-time cyber threats—a differentiator that matters even more in the era of AI. Our customers depend on us, and we rally around that responsibility with urgency, ownership, and care.

About the role

As a Renewals Manager, you will own the renewal process for a portfolio of named accounts. Your primary goal is to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You’ll collaborate closely with the Technical Success and Sales teams to mitigate risks, deliver accurate forecasts, and serve as a commercial resource for customers during renewal discussions.

Responsibilities

• Manage a portfolio of existing customers to ensure on-time renewals and drive retention.
• Collaborate with the Customer Success team to assess upcoming renewals, evaluate risk, and develop mitigation plans for uncertain or at-risk deals.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning Darktrace’s product suite to customers’ evolving needs.
• Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
• Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
• Leverage onboarding training and the Darktrace Academy to deepen product knowledge.
• Serve as a commercial resource to customers during renewal proposal calls.

Requirements

• 2–3 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, with the ability to engage senior business professionals across diverse industries.
• Foundational understanding of cybersecurity concepts; familiarity with enterprise networking technology is preferred but not required.
• Proactive problem-solving skills and the ability to adapt to changing circumstances.
• Self-motivation, strong time management, and the ability to work effectively both independently and as part of a team.
• Experience with Salesforce is preferred.

Benefits

• 100% medical, dental, and vision insurance coverage for employees and dependents.
• Paid parental leave.
• Pet insurance discount.
• Life insurance.
• Commuter benefits.
• 401(k) retirement plan.
• Employee Assistance Program.