Warranty & Service Coordinator

About the role

We are seeking a customer-focused Warranty & Service Coordinator to serve as the primary point of contact for service and warranty requests. This role requires strong communication, organization, and multitasking skills to ensure a seamless customer experience and timely case resolution.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person requests
• Create and manage service and warranty cases in CRM (Salesforce)
• Schedule, dispatch, and coordinate service technicians and resources
• Communicate with customers to gather details, provide updates, and close cases
• Order and track parts, materials, and tools needed for service completion
• Prepare service routes and coordinate logistics including equipment and third-party support
• Maintain organized records of requests, schedules, and communications
• Collaborate with internal teams to resolve cases and prepare quotes/invoices

Qualifications

• Previous customer service or dispatching experience
• Excellent communication and professional phone etiquette
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with CRM systems (Salesforce preferred)
• Ability to work under pressure in a fast-paced environment
• High school diploma or equivalent required
• Bilingual in English and Chinese a must

Benefits

Join a collaborative team where your customer service and coordination skills make a direct impact. We offer a fast-paced, supportive environment with opportunities for growth.

• Medical, dental, vision and life insurance benefits
• 401k Retirement Plan
• Paid time Off (PTO)
• Company Paid Holidays
• Employee Discount to company products

Visit our website: www.valuewds.com