Service & Warranty Coordinator
About the role
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. Service & Warranty Coordinator Help Deliver an Exceptional Customer Experience After the Sale. We are seeking a detail-oriented and customer-focused Service & Warranty Coordinator to manage service requests, warranty claims, and customer support activities related to windows, doors, cabinets, and other building material products. This role serves as the primary point of contact between customers, manufacturers, vendors, service technicians, and internal teams to ensure timely resolution of product and installation issues. The ideal candidate is organized, customer-focused, and proactive. They enjoy solving problems, coordinating multiple stakeholders, and ensuring customers receive prompt, professional support long after the initial sale. If you thrive in a fast-paced environment and take pride in delivering excellent service, we'd like to hear from you. At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
Responsibilities
- Receive, document, and manage incoming service and warranty requests from homeowners, builders, contractors, and project managers.