Service - Service Technician

Responsibilities

• Inspects work previously completed by the company and identifies any potential issues or areas requiring attention.
• Recommends additional products and services that may improve the original installation, address customer concerns, or resolve newly identified issues within the home.
• Follows up with customers throughout the service process to ensure all concerns are fully addressed and resolved.
• Completes all required paperwork, data entry, and follow-up communications accurately and in a timely manner.
• Maintains a clean and professional work area, taking proactive steps to leave the customer’s home as clean as, or better than it was found.
• Provides every customer with a professional, positive, and exceptional service experience.
• Safely and efficiently unloads, cleans, and organizes the company vehicle and equipment upon returning to the facility.
• Takes pride in properly maintaining and protecting all company products, tools, vehicles, and equipment.

Requirements

• High school diploma or GED preferred and 1+ years of experience in the construction trades.
• Ability and skill in operating equipment and/or power tools preferred.
• Ability to operate a phone, apps, or tablet.
• Ability to detect/recognize information in written materials or on a screen up to 75% of the time.
• Able to lift or move up to 100 lb. occasionally, and/or up to 50 lb. of force frequently, and/or up to 20 lb. of force constantly to move objects.
• Can stay upright/stand up to 100% of the time.
• Ability to move about and move to/from and work from the floor level or in crawl spaces.
• A valid driver’s license, safe driving record, and ability to drive for the company.
• Ability to understand English.

Benefits

• Medical, Dental, and Vision insurance.
• HSA (Health Savings Account).
• 401(k) with company match.
• Employer-paid life insurance.
• PTO (Paid Time Off).
• 7 paid holidays.

Why You Would Love Working Here

• Family Feel: Family owned and operated for over 40 years.
• Safety: Work safely and go home healthy! All PPE provided.
• Impact: We help make our homeowners' lives better!

Job Type: Full-time. All positions are contingent upon successful completion of a standard background check.