Service Technician

About the Role

The Service Technician maintains a luxurious appearance of the community and a safe environment for our residents. Provides excellent customer service while repairing and executing resident service requests. This role requires thorough knowledge of preparing for resident move-ins and move-outs, as well as general household repair aptitude. The position also involves collaborating with the team to strategize innovative preventative service ideas that save the organization money and increase safety.

Responsibilities

• Perform electrical, plumbing, carpentry, masonry, and painting tasks on a continuous basis.
• Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls, and building exteriors.
• Prepare and service vacant apartments for future residents, ensuring all units meet "ready" status standards for move-ins.
• Maintain, repair, and replace HVAC systems with a working knowledge of HVAC operations.
• Possess general service knowledge in plumbing, HVAC, electrical, drywall, and appliance repair.
• Schedule and complete preventative service programs and log activities accordingly.
• Provide 24-hour emergency service during on-call rotations with reliable and timely responses.
• Complete property ground work, including grounds pickup, sweeping, light landscaping, and garbage disposal.
• Maintain service to common areas such as pools, laundry spaces, parking lots, and property amenities.
• Inspect all common areas and building systems continually, reporting issues as needed.
• Perform all service in compliance with Crown Residential’s policies and procedures, including Fair Housing Laws.
• Store all equipment, supplies, and tools properly in a secure location.
• Immediately report any hazardous areas, deficiencies, or policy violations to your direct supervisor.
• Perform all scheduled work on time and coordinate special projects as directed.
• Ensure the community remains safe and well-kept.
• All other tasks assigned or directed.

Requirements

• High school diploma or equivalent (required).
• EPA Section 608 HVAC Type I certification (required).
• Auto Insurance (preferred).
• EPA/CFC and CPO certifications (preferred).
• North American Technician Excellence (NATE) certification in HVAC (preferred).

Skills

• Excellent customer service skills.
• Ability to attend all required Crown Residential service trainings.
• Ability to work effectively in a team setting and collaborate with administrative staff.
• Exceptional safety skills while on the job.
• Valid Driver’s License and reliable transportation.
• Highly motivated with a positive attitude.
• Ability to prioritize multiple tasks, follow up, and follow through.
• Ability to provide coverage on a rotating on-call basis as needed.
• Awareness of working long hours outdoors and in various weather conditions.
• Professional appearance and demeanor.
• Ability to work a flexible schedule, including weekends and hours beyond 40 per week.
• Consistent, regular, and in-person attendance during assigned hours at the workplace.