Warranty Dispatcher

Responsibilities

• Daily reporting of dispatches.
• Call stores to qualify service issues and dispatch service companies.
• Enter dispatched calls into Service Call Tracking and Serial Number Inquiry software.
• Follow up on parts orders in WHAM and JDE software.
• Follow up with service companies confirming job completions.
• Enter dispatch information into customers’ databases.
• Ensure timely communication between customers, service companies, and internal teams.
• Maintain accurate records of open and completed dispatches.
• Process credit and rebills.
• Provide administrative support to the Warranty Department for miscellaneous tasks.

Qualifications

• A high school diploma or general education degree (GED) is required.
• Dispatching experience is preferred.
• Strong verbal and written communication skills are essential.
• The ability to be well organized and self-motivated is necessary.
• The ability to work in a fast-paced environment is required.
• Proficiency in Microsoft Office applications is expected.
• The ability to make numerous calls in one day to end users and service companies is important.
• The ability to work in a team-oriented environment with a positive, professional attitude is crucial.

Pay

The hours for this position are 7:30am - 4:00pm, Monday through Friday.

Schedule

Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.

Benefits

Company-paid background check required upon hire.