Customer Service Dispatcher

Responsibilities

• Serve as the first point of contact during your shift for the client via phone and email
• Manage installations tickets received and dispatch the same to known technicians
• Work and grow familiar with our subcontract network and help to resolve their needs
• Handle data entry, filing, and document proofreading with accuracy
• Handle sub-contractor invoicing, and in turn customer billing
• Assist with managing the client’s NEW/REMODEL store schedule
• Provide admin support including inventory management (Service Vehicle Replenishment)
• Support office activities such as filing, record keeping, and organizing documents
• Deliver outstanding customer support by addressing inquiries promptly and courteously

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Must have 2-5 years of experience
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills both verbal and written
• Experience with Door Hardware, Locking Devices, and their installation
• A working knowledge of service applications and service portals
• Office or clerical experience in customer service environments
• High level of computer literacy: data entry, proofreading, and document management
• Strong time management skills to prioritize tasks efficiently
• Professional phone etiquette and customer service skills to support client interactions
• Ability to handle sensitive information discreetly and maintain confidentiality
• Working within a team environment and sharing responsibilities is critical

Qualifications

The ideal candidate will possess strong communication skills, proficiency with locking hardware and installations, and a customer-focused attitude.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Must have 2-5 years of experience
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills both verbal and written
• Experience with Door Hardware, Locking Devices, and their installation
• A working knowledge of service applications and service portals
• Office or clerical experience in customer service environments
• High level of computer literacy: data entry, proofreading, and document management
• Strong time management skills to prioritize tasks efficiently
• Professional phone etiquette and customer service skills to support client interactions
• Ability to handle sensitive information discreetly and maintain confidentiality

Pay

The pay for this role is commensurate with experience.

Schedule

This role is a hybrid role, with work hours from 3:30pm to 10pm Monday through Friday. Your hybrid schedule includes 2 office days per week (Tuesday and Thursdays) and 3 from home. All necessary equipment is provided.

Benefits

No specific benefits are mentioned in the job posting.