Customer Service Coordinator/Dispatcher
Horizon Services, LLC. · Wilmington, DE · 2 wk ago
Customer ServiceFull-time
About the role
Responsible for managing customer inquiries and dispatching resources to ensure prompt and efficient service.
Responsibilities
- Handle incoming calls and emails from customers
- Assign tasks to team members based on availability and urgency
- Monitor service levels and address customer complaints
- Update records and reports on service performance
Requirements
- Bachelor’s degree in Business Administration or related field
- Minimum 2 years of customer service experience
- Strong organizational and time management skills
- Excellent verbal and written communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Ability to work flexible hours including evenings and weekends
Skills
- Customer service orientation
- Problem-solving abilities
- Attention to detail
Benefits
- Competitive salary package
- Paid time off
- Health insurance options
- Professional development opportunities
Pay
$30-$35 per hour, depending on experience
Schedule
Flexible schedule with potential for evening and weekend shifts
Contact
To apply, please fill out the form below or contact us at [Contact Information]
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