Dispatcher/Customer Service Coordinator
Customer ServiceFull-time
About the role
Sansone Air Conditioning is a dynamic, rapidly-growing HVAC and Plumbing company seeking a Customer Service Coordinator/Dispatcher to join our team at our West Palm, FL location.
Responsibilities
- Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
- Answering incoming phone calls from existing customers.
- Providing exceptional customer service.
- Entering all ticket information correctly into the computer system.
- Creating dispatch numbers for all parts ordered.
- Following up on part orders.
- Scheduling appointments for part installation.
Requirements
- Minimum of two years office/customer service experience (dispatch experience preferred).
- Professional appearance.
- Excellent interpersonal skills with the ability to interact with all types of customers.
- Strong customer service attitude.
- Ability to plan and schedule work rather than just react.
- Ability to "think on your feet" to provide customers with needed information for their specific installation or repair.
- Ability to work as part of a team.
- Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software.
Qualifications
None specified.
Skills
- Strong computer skills with a good knowledge of Microsoft Office.
- Ability to learn customer service management and scheduling/dispatch software.
Benefits
- Competitive salary.
- Monthly bonus plan.
- Incentive plans.
- Comprehensive benefits package including:
- Medical, dental, vision, prescription drug coverage.
- Company-supplied life insurance.
- Paid vacation.
- Paid holidays.
- 401(k) plan with employer match.
Pay
Not specified.
Schedule
Not specified.