Warranty Claims Specialist

About the role

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Claims Specialist to contribute to the Terex team in Watertown, SD. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Key Responsibilities

• Review incoming warranty claims for accuracy, completeness, and eligibility.
• Validate claim documentation, including invoices, photos, service reports, and serial numbers.
• Update and track claims within the warranty management system.
• Approve, deny or escalate claims based on company guidelines, DOA assignments, and contractual obligations.
• Process incoming product registration submissions from customers, dealers, and rental partners.
• Review registration information for accuracy and compliance with registration requirements.
• Other departmental warranty duties as assigned.

Customer & Dealer Support Responsibilities

• Serve as a primary point of contact for direct customers, dealers, and service & rental partners regarding warranty and registration inquiries.
• Provide clear explanations of warranty decisions and required documentation.
• Help direct troubleshooting product issues to the correct teams as it relates to warranty coverage.

Communication & Coordination Responsibilities

• Communicate with internal teams (service, parts, engineering, & sales) to gather information or escalate complex claims.
• Communicate with internal team members to coordinate replacement parts or return goods authorization paperwork.
• Follow up with external vendors or manufacturers and work with supply chain team members on the coordination of claim approvals and vendor recovery.
• Work with internal department team members for preparing reports on claim trends, failure patterns, processing times and cost analysis.
• Ensure compliance with warranty terms and internal policies.

Continuous Improvement

• Identify opportunities to improve warranty processes and reduce error rates.
• Participate in training programs, system updates and department initiatives.

Basic Qualifications

• Requires a high school diploma or the equivalent.
• Strong verbal and written communication skills.
• Problem-solving skills.
• Organization skills and detail-oriented.
• Knowledge of CRM or ERP systems / management tools.

Preferred Qualifications

• Five years’ experience working directly with Terex Utilities equipment.
• Experience in customer facing role.
• Data analysis, evaluation and trend reporting.
• Project management.
• Development and coding skills preferred.
• Experience with Microsoft Suite.
• Customer-centric mindset.
• Ability to adjust to everchanging environment.

Compensation Range

The compensation range for this position is $64,000 - $90,000 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.