Warranty Claims Analyst - Bensalem, PA

Daily

• Advise sales, parts, and service managers on warranty-related matters.
• Assure that Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents.
• Assure all Caterpillar and other product lines' warranty requirements are met daily, and warranty issues are resolved immediately.
• Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement.
• Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures.
• Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary.
• Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned.

Weekly

• Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports.
• Assure, when presented, that warranty service calls are finished and invoiced without delay.
• Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly.

Recommended Qualifications:

• A High School Diploma or equivalent required; an Associate degree preferred.
• Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
• Excellent communication and interpersonal skills, both verbal and written.
• Experience with Microsoft Office, Excel, and Word.

Equal Opportunity Employer.