Warranty Analyst

Job Summary

The Warranty Analyst plays a key role in managing and maintaining all warranty-related accounts, with a primary focus on Caterpillar warranty claims. This position is responsible for processing, reviewing, and submitting warranty claims in accordance with Caterpillar and internal guidelines.

Key Responsibilities

• Process, review, and submit warranty claims in accordance with Caterpillar and internal guidelines
• Research and resolve discrepancies, denied claims, and warranty issues to maximize recovery
• Maintain accurate warranty records, documentation, and reporting systems
• Collaborate with service, parts, and sales teams to ensure proper claim documentation and submission
• Provide technical warranty guidance and support to internal stakeholders
• Monitor warranty claim trends and identify opportunities for process improvement
• Ensure compliance with corporate, manufacturer, and accounting policies
• Communicate claim status, updates, and resolutions in a timely and professional manner
• Aid with audits and reporting related to warranty activity

Qualifications

• High school diploma required
• 3–5 years of related industry experience
• Proficiency with computers and Microsoft Office applications
• Working knowledge of corporate and manufacturer warranty policies, procedures, and accounting practices

Core Competencies

• Strong planning, organization, and follow-up skills
• Excellent verbal and written communication abilities
• Analytical mindset with strong problem-solving skills
• Sound judgment and interpersonal skills
• Exceptional attention to detail
• Ability to manage multiple priorities and meet deadlines

Physical Requirements

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Employee Benefits

• 401(k) with company match and discretionary contributions
• Two medical plan options, including an HSA with a dollar-for-dollar match up to $1,200 annually
• Dental and vision insurance
• Credit union access
• Life insurance, short-term disability, and long-term disability coverage
• Scholarship opportunities for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Competitive base salary with annual bonus potential
• Company SuccessShare bonus program