Warranty Analyst

About the role

We’re currently hiring a Warranty Analyst in Phoenix, Arizona!

Key Responsibilities

• Manages the warranty process in accordance with company policy and within the parameters established by the manufacturers.
• Claims need to be filed in a timely manner.
• Performs periodic audits of maintenance systems to ensure claims are getting flagged for potential warranty.
• Reports discrepancies to the warranty director to modify the warranty agreements.
• Identifies product deficiencies and failure trends and communicates this information to the Technical Department.
• Tracks TSR reports as they relate to warranty.
• Maintains database of all warranty claims and their current status.
• Proper follow-up with manufacturers on aged claims.
• Works in partnership with the technical team to ensure the timely processing of recalls and campaigns.
• Works closely with maintenance staff (RMMs, Service Managers & TICs) to follow up on warranty questions and gather additional information required to process claims promptly.

Qualifications

• Technical certifications are a plus.
• 3-to 4 years of related experience are necessary.
• Vehicle warranty experience, fleet maintenance experience, and vehicle parts experience are required.
• Strong communication skills; both verbal and written.
• Strong computer skills including MS office products.
• Strong problem-solving skills.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Work in heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Benefits

• Vacation: minimum of two (2) weeks
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Prior to employment

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Transdev Compliance

• Drug-free workplace
• Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
• California applicants: Please Click Here for CA Employee Privacy Policy

Transdev Purpose

Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Contact Information

For more information, visit www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.