Warranty Analyst

About the role

As a Warranty Analyst, you will play a critical role in protecting customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will serve as a key link between customers, Quality, Product Management, Purchasing, and Engineering, helping identify product issues, drive corrective actions, and support continuous improvement initiatives.

Responsibilities

• Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
• Create Reports detailing the results of the product analysis and the failure mode of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service.
• Enter claims/requests for analysis into warranty database and create credit authorizations where applicable.
• Handle customer inquiries involving product related technical issues.
• Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance.
• Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering.
• Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products.
• Perform First Article inspections and report results.

Requirements

• 5+ years of experience in the Automotive, Heavy-Duty, or Aftermarket industry.
• Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices.
• Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations.
• Excellent analytical, communication, and customer service skills, with the ability to collaborate effectively across multiple functions.
• Experience in warehouse, inventory management, automotive aftermarket, or manufacturing environments is preferred.

Benefits

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits.