Warranty Analyst

Job Responsibilities

• Performs product testing using a variety of methods.
• Audits products to ensure system compliance with customer requirements/specifications.
• Uses and understands SPC applications.
• Issues and maintains activities relating to corrective and/or preventative action.
• Provides input on causes or reasons for quality problems and recommends process changes if necessary.
• Affords assistance in and/or leadership of customer-driven root cause analysis processes (i.e. DCAR & 8D).
• Visually inspects customer part returns and determines disposition on any non-conforming product (i.e. Company or customer origin).
• Gathers and summarizes data for monthly quality reports.
• Performs other duties as necessary including providing product launch support to Quality Engineers.
• Properly handles and disposes of any hazardous waste material in respective area.
• Maintains performance trends, identifies specific failure modes and provides reports on trends.
• Provides competitive analysis for warranty sharing agreements.
• Identifies cause of failures and determines appropriateness of warranty part replacement.
• Alerts task team of failure and initiates immediate shipment of replacement part.
• Works closely with customer to assure customer satisfaction.
• Coordinates return of failed part from customer, and forwards part to Advanced Engineering for failure analysis.
• Maintains tracking system of warranty replacement parts.

Qualifications

High school diploma or equivalent required. Bachelor’s degree in engineering or related field preferred. Relevant work experience in quality assurance or similar field is required. Proficiency in SPC applications is essential. Experience with customer-driven root cause analysis processes (DCAR & 8D) is desirable. Visual inspection skills and attention to detail are crucial. Strong problem-solving and communication skills are necessary. Ability to work independently and as part of a team is important. Knowledge of hazardous waste handling procedures is beneficial.