Warranty Analyst
About the role
Oshkosh Delivery is dedicated to redefining the future of last-mile and commercial delivery. Built on Oshkosh Corporation’s legacy of engineering excellence and innovation, we design and manufacture advanced delivery vehicles that are durable, efficient, and sustainable. With a focus on reliability, driver experience, and cutting-edge technology, Oshkosh Delivery empowers fleets and businesses to move goods smarter, safer, and with confidence, today and for the road ahead.
Responsibilities
- Document and maintain all warranty repairs by means of a database filing system.
- Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
- Develop, document, and maintain training for all three levels of Service Technicians.
- Contact customers to schedule a Service Technician to perform warranty repairs on the road.
- Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
- Develop a list of emergency contacts for all Service Technicians when on the road.
- Maintain a strong background of new products developed by [business].
- Exhibit good computer skills using One-World and Microsoft Office systems.
- Maintain a strong background of new products developed by [business].
- Initiate work order numbers for incoming warranty.
Requirements
- Bachelor’s degree in a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Standout Qualifications
- Strong verbal presentation and written communication skills.
- Excellent time management and organizational skills.
- Microsoft Office proficiency.
Skills
- Strong verbal presentation and written communication skills.
- Excellent time management and organizational skills.
- Microsoft Office proficiency.
Benefits
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Pay
$57,600.00 - $90,400.00
Schedule
The position is primarily remote, with onsite attendance expected approximately two times per month.
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