Warranty Analyst

MAJOR RESPONSIBILITIES

• Lead cross-functional teams for corrective actions and analysis (8D reports)
• Review, provide input and approve warranty related reports
• Review warranty charges for compliance to agreements with customers and dispute discrepancies / provide acceptance of charges
• Maintain monthly health charts as required
• Navigate customer websites to retrieve/review warranty claims and information if needed
• Support Warranty Oversight Commitee initiatives and updates
• Update and maintain warranty database related files
• Collect, analyze, interpret and share warranty information appropriately (FAN charts; MIS; etc.…)
• Complete warranty part return analysis and create a customer ready lab report including conclusions
• Build warranty predictive models to calculate future risk when needed (Weibull)
• Supervise warranty admins and techs when defined
• Monitor customer related warranty data for out of control warranty; report and react accordingly, escalate when needed
• Lead Warranty Improvement Teams with Product Engineering and Plant Quality when needed
• Capture and document warranty lessons learned

  EDUCATION, EXPERIENCE

  • Bachelor’s degree in engineering
  • Recommended background in automotive with manufacturing, quality or product engineering
  • Knowledge in quality problem solving techniques: 5 why’s, Ishikawa, 8 D’s, A3’s
  • Required knowledge about understanding of core tools; APQP, MSA, SPC, PPAP’s, PCP, and FMEAs
  • Expertise required for data handling, graphs, analysis, and presentations with the ability to draw conclusions from the analysis
  • Recommended experience working with embedded software and hardware
  • Ability to create and deliver clear, persuasive presentations
  • Experience working in global project team
  • Strong organizational skills
  • Strong verbal and written communication skills in English with ability to interact with all levels in the organization