Warranty Care Specialist
ABB · Florence, SC · 2 wk ago
On-siteSalesFull-time
About the Role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Quality Manager
Responsibilities
- Support accurate end-to-end resolution of post-sale customer requests.
- Assist in resolving warranty products, customer complaints, and disputes in a timely manner to ensure customer satisfaction.
- Analyze trends within the claims process to highlight repetitive failures and support continuous improvement.
- Ensure resolution of post-sale customer requests/complaints/disputes in coordination with Sales, Operations, and other internal/external teams.
- Track disputes and proactively coordinate with necessary functions for faster resolution.
- Work with manager to provide appropriate solutions for customer claims, coordinate with related teams for complete handling, and ensure containment actions, returns, credits, and/or debits are processed.
- Collect and archive documentation regarding requests/claims/disputes within target timeline; ensure all outcomes/actions are recorded and closed in systems within scope.
- Report and follow up on KPIs related to warranty costs and customer complaints.
Qualifications
- Bachelor's Degree in Industrial Engineer, Electrical Engineer or similar.
- 2-3 years of experience in Customer Service in Quality and/or Engineering areas.
- SAP Experience.
- Quality tools knowledge (8D's) required, problem solving mindset.
- ISO Auditor is desirable.
- Knowledge in 10CFR Appendix B is desirable.
- Desirable to have prior experience with Switchgear and Circuit Breakers.
- Candidates must already have authorization to work in the US.
What We Offer
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.