Warranty Specialist

Responsibilities

• Accurately pick, fill, and process warranty and fulfillment orders in accordance with company policies
• Pack phones, accessories, and related materials securely and accurately for shipment
• Ensure proper shipping materials and supplies are available and on hand
• Cross-train on inventory management functions, including weekly and monthly inventory counts
• Cross-train in related functional areas including inventory, phone testing, and Quality Assurance
• Maintain a clean, organized, and secure workstation and inventory area at all times
• Follow all safety, security, and compliance standards
• Resolve shipping discrepancies in a timely manner
• Partner with Revenue Assurance on orders that appear suspicious or fall outside standard service areas to mitigate potential fraud
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent
• At least one year of administrative or operational work experience
• Basic PC and computer skills
• Strong attention to detail and ability to follow processes accurately
• We will give special consideration to candidates who have coursework toward a college degree
• Prior experience in shipping and receiving or warehouse operations