Warranty Specialist

About the role

Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions. With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business.

Responsibilities

• Process warranty claims for validity and accuracy according to current Volvo Group coverage certificates and published policies and procedures.
• Ensure work is documented properly, claims are submitted and tracked accurately, and reimbursement is received in a timely manner.
• Claims Management:
  • Submit, track, and reconcile warranty claims with manufacturers or third-party providers.
  • Review work orders, invoices, and other documentation for accuracy before submission.
  • Monitor claim status and follow up on delayed or denied reimbursements.
• Process Oversight:
  • Ensure compliance with OEM warranty guidelines and standards.
  • Maintain accurate and organized records of all warranty transactions.
  • Analyze trends in warranty claims to identify recurring issues or areas for improvement.
• Reporting:
  • Prepare regular reports on claim status, reimbursement trends, and performance metrics.
  • Provide feedback to management and technical teams regarding frequent warranty issues.
• Collaboration & Communication:
  • Work closely with service advisors, technicians, and parts departments to ensure accurate warranty documentation.
  • Serve as the point of contact between the company and the manufacturer/distributor for warranty-related issues.
  • Resolve conflicts between dealer and Volvo Group as it relates to coverage issues.
  • Provide dealer and internal people with occasional warranty training by phone contacts, during periodically scheduled classes, and during dealer visits or with fleet and dealer visits.
  • Participate in updates to Warranty Operations Manual as items are identified to include re-writes of the manual and coverage certificates.
  • Assist with dealer warranty audits as required.
  • Investigate, quantify and effect change when necessary in claim patterns that are outside reasonable limits.
  • Understand standard warranty coverages and purchased coverages.

Requirements

• Associate’s Degree in Applied Technology or Business; Bachelor’s Degree preferred
• 2–4 years of warranty administration experience
• 2 years of automotive industry experience, preferably in heavy-duty truck/service outlet
• Bilingual communication preferred (Spanish/English)
• 2 years of customer service experience
• Working knowledge of Volvo & Mack parts systems, including IMPACT, PartsLinq, UCHP, VDA+, and Vehicle Inquiry
• Technical knowledge of warranty systems, service repair processes, and OEM requirements

Skills

• Accuracy and attention to detail
• Technical comprehension
• Problem-solving and judgment
• Analytical abilities
• Communication and coordination
• Time management and prioritization
• Integrity and compliance awareness
• System proficiency
• Relationship building

Benefits

• Competitive medical, dental, and vision insurance
• Generous paid time off
• Competitive matching retirement savings plans
• Focus on safety, health, and wellbeing
• Professional and personal development through Volvo Group University
• Programs that support work–life balance

Pay

Base pay: $72,600 – $89,700 annually; bonus eligible. Final salary is determined by geographic location, work-related knowledge, certifications, skills, education, experience, and internal equity considerations.