Warranty Specialist

Job Responsibilities

• Serve as the primary contact for all warranty-related matters, including reviewing, processing, documenting, and resolving customer warranty claims while providing internal and external support.
• Investigate warranty failures through data analysis, testing, and field reports; perform root cause analysis (8D, 5 Why, Fishbone) and implement corrective and preventive actions (CAPA) to improve product quality and reduce costs.
• Analyze warranty performance metrics, identify trends, prepare reports and presentations, determine claim responsibility, and support warranty audits and compliance reporting.
• Collaborate with Quality, Engineering, Production, Suppliers, and Customers to resolve issues, support process and design improvements, and drive continuous quality improvement initiatives.
• Supervise End-of-Line Inspectors, ensure compliance with IATF 16949, safety, environmental, and ethical standards, maintain effective stakeholder relationships, and perform special projects and other assigned responsibilities.

Requirements

• Requires a bachelor’s degree (Engineering and/or Quality preferred) with a minimum of three years of experience in a Quality-related field or an equivalent combination of education and work experience in a Quality role working with warranty management.
• Proactive, detail-oriented, and committed to continuous improvement to effectively manage warranty process.
• Strong skills in root cause analysis and data analysis tools, along with proficiency in business software applications, including word processing, spreadsheet, and database management systems.

Qualifications

• Awareness, Unity, Empowerment at Magna
• Magna is an equal opportunity employer.

Benefits

• Engaging and dynamic environment
• Support and resources for professional growth
• Opportunities for continuous improvement and innovation

Pay

• Competitive compensation package

Schedule

• Regular / Permanent

About the Role

We offer an innovative and dynamic environment where you can contribute to developing industry-leading automotive technologies. We provide the support and resources needed for professional growth and development.

Group Summary

Magna is an innovative leader in the development and manufacturing of high-quality complete seating systems. Our solutions include seating structures, mechanisms, and hardware, as well as foam and trim products for global automotive, heavy truck, and bus industries. We focus on market and consumer research, full concept development, design and engineering capabilities, testing, validation, and world-class manufacturing. Our award-winning seating solutions prioritize ease of operation, comfort, convenience, and connectivity.