Warranty Administrator/ Service Administrator

About the role

This role plays a critical part in warranty accuracy, compliance, and operational efficiency, with a strong focus on Stellantis (CDJR) warranty processing.

Responsibilities

• Book, process, and submit Stellantis (Chrysler, Dodge, Jeep, Ram) warranty claims in accordance with manufacturer and dealership policies
• Review repair orders for accuracy, proper coding, labor times, documentation, and compliance
• Track, reconcile, and follow up on all pending warranty claims to ensure timely payment
• Research and resubmit rejected claims; manage chargebacks and warranty receivables
• Maintain accurate warranty records including approvals, rejections, payments, and audit documentation
• Stay current with Stellantis warranty policies, recalls, bulletins, and procedures
• Cook up and provide warranty guidance and support to the service department
• Monitor warranty metrics and report trends or concerns to management

Requirements

• Previous automotive warranty administrator experience, preferably with Stellantis/CDJR brands
• Strong understanding of manufacturer warranty policies, procedures, and compliance standards
• High attention to detail with excellent organizational and time-management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency with dealership management systems (Reynolds experience preferred) and Microsoft Office
• Strong written and verbal communication skills
• Self-motivated team player with strong problem-solving abilities

Qualifications

• High School Diploma or equivalent
• Experience in automotive industry preferred

Skills

• Excellent organizational and time-management skills
• Attention to detail
• Ability to manage multiple tasks and deadlines
• Proficiency with dealership management systems and Microsoft Office
• Strong written and verbal communication skills
• Problem-solving abilities

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Scholarships, Tuition Reimbursement, Growth and Development Plans
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Pay

$24.00 - $30.00 an hour based on experience

Schedule

Full Time