Service and Warranty Administrator

Service and Warranty Administrator

A Kight Home Center (a division of Carter Lumber) is seeking a Service and Warranty Administrator to coordinate warranty-related service work for windows and doors. The ideal candidate should have strong knowledge of window and door products, an understanding of installation practices, and a commitment to exceptional customer service.

Requirements to be Considered for the Position

• Strong customer service skills with the ability to interact professionally with customers
• Extensive knowledge of building materials and tools
• Ability to understand installation concepts
• Possess strong math skills
• Ability to follow directions both written and verbal
• Ability to analyze and solve problems
• Good verbal and written communication skills

Responsibilities of the Position

• Customer Service:
• Treats customers with the utmost respect and provides the highest quality of workmanship
• Completes jobs promptly and accurately, paying close attention to details
• Adheres to the company's code of conduct and responds to customer concerns in a patient and understanding manner
• Knowledge & Training:
• Maintains a thorough understanding of window and door products, components, and common issues
• Completes required training to stay current on product updates and warranty procedures
• Obtains and maintains any necessary certifications related to warranty administration

Benefits

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long-Term Disability
• Company-paid life insurance and AD&D
• Optional supplemental life insurance
• Company-match 401(k)
• Vacation time and paid holidays
• Vendor incentives
• Room for growth; we promote from within!
• Military encouraged to apply!