Warranty Administrator

Responsibilities

• Respond to all incoming warranty requests by following standard procedures set.
• Troubleshoot construction-related issues, explain details of the warranty, and coordinate schedules of parties involved.
• Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests.
• Maintain detailed Warranty Report.
• Document all warranty-related communication.
• First responder to all contacts and incoming service requests (email, phone, walk-ins).
• Clarify any questionable requests through Homeowner. Verify accuracy of submitted Homeowner info.
• Verify correct Trade being sent requests. Distribute request to appropriate Warranty Rep and/or Trade Set Warranty Rep appointments.
• Confirm appointments.
• Follow up with Homeowners, Warranty Reps and Trades as necessary before and after appointments.
• Confirm work done or further commitments are needed. Take action as seen fit.
• Document all significant info, actions, responses, promises, etc. so others can understand current status of all requests.
• Create Service Orders in 2-10 Home Buyers Warranty program.
• Update/maintain lists of which Trades are contracted where and their Service contact names and numbers.

Requirements

• Organized with excellent follow-up habits and able to manage a timeline-based workflow.
• Personable, upbeat, and organized.

Qualifications

• Experience in a similar role preferred.

Benefits

• Competitive compensation package including 401(k) with company matching, Medical, Dental & Vision insurance benefits.

Pay

$50,000.00 - $60,000.00 per year

Schedule

Full-Time Position